Legal

Privacy Policy

How CIFORCE AI SERVICE PTE. LTD. collects, uses, and protects your personal information.

Effective Date: 1 January 2026  |  Last Updated: 1 January 2026  |  Controller: CIFORCE AI SERVICE PTE. LTD., Singapore

This Privacy Policy describes how CIFORCE AI SERVICE PTE. LTD. ("CiForce AI," "we," "us," or "our") collects, uses, stores, and shares personal data when you visit our website at ciforceai.com or engage with our services. We are committed to handling personal data with transparency, security, and respect for your rights.

1. Who We Are

CIFORCE AI SERVICE PTE. LTD. is a private limited company incorporated in Singapore. We provide AI data infrastructure services including synthetic data generation, expert interview programs, model evaluation, and RLHF support. For data protection purposes, we are the data controller for personal data collected through our website and business operations.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you complete a contact form, request a proposal, or engage with our services, we may collect:

  • Name, job title, and employer or organization name
  • Business email address and phone number
  • Project description and data requirements you share with us
  • Contract and billing information for paid engagements

2.2 Data Collected Automatically

When you visit our website, we may collect technical data automatically, including:

  • IP address and approximate geographic location (country level)
  • Browser type, device type, and operating system
  • Pages visited, time on site, and referral source
  • Cookies and similar tracking technologies (see Section 7)

2.3 Expert Contributor Data

If you participate in our expert contributor network, we collect credential verification documents, bank or payment details, interview recordings (with consent), and annotated work output. This data is governed by a separate Contributor Agreement.

3. How We Use Your Personal Data

We use personal data for the following purposes:

  • Service delivery: To respond to inquiries, scope engagements, deliver contracted data services, and support ongoing client programs.
  • Business communications: To send project updates, invoices, and relevant service information to existing clients and prospects who have engaged with us.
  • Quality assurance: To monitor and improve the quality of our data programs and internal operations.
  • Legal compliance: To comply with applicable laws, regulations, and legal obligations in Singapore and other jurisdictions where we operate.
  • Security: To detect, prevent, and respond to fraud, abuse, or unauthorized access.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on the following:

  • Contract performance: Processing necessary to deliver services you have engaged us for.
  • Legitimate interests: Operating our business, communicating with prospects, and improving our services—where these interests do not override your rights.
  • Legal obligation: Compliance with Singapore law, including the Personal Data Protection Act 2012 (PDPA).
  • Consent: Where you have provided explicit consent, such as for marketing communications or certain cookie uses.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

  • Service providers: Cloud infrastructure, email delivery, and project management tools used to operate our business. These providers are subject to data processing agreements.
  • Expert contributors: Project-level information may be shared with contributors only to the extent necessary for them to perform annotation or interview tasks. Contributors are bound by confidentiality agreements.
  • Legal authorities: Where required by law, court order, or regulatory directive.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

  • Contact form submissions are retained for up to 24 months from the date of last contact.
  • Client and engagement records are retained for 7 years from contract termination to meet applicable commercial and tax obligations.
  • Contributor records are retained for 5 years from the conclusion of their participation.
  • Website analytics data is retained for up to 26 months.

7. Cookies

We use essential cookies to operate our website. We may also use analytics cookies to understand how visitors use the site. We do not currently use advertising or cross-site tracking cookies. You may control cookies through your browser settings. Disabling essential cookies may affect site functionality.

8. International Data Transfers

Our operations are based in Singapore. Some of our service providers may be located in other countries. When we transfer personal data internationally, we implement appropriate safeguards, including data processing agreements incorporating standard contractual clauses where applicable.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention obligations)
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at legal@ciforceai.com. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, disclosure, or destruction. These measures include access controls, encryption in transit and at rest, and regular security reviews. However, no system is entirely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us immediately at legal@ciforceai.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. For material changes, we will provide notice to clients and known contacts by email where appropriate.

13. Contact Us

For questions about this Privacy Policy or our data practices: